Terms and conditions

These terms apply to the use of ZZPboek. Read them carefully before you create an account. The Dutch version prevails.

1. About these terms

ZZPboek is a service of Serbo Solutions, Frederik Hendrikstraat 120-2, 1052 JC Amsterdam, the Netherlands, Chamber of Commerce (KvK) 96481323, e-mail support@zzpboek.nl ("we").

• You accept these terms with the checkbox at signup. We store the version you accept and the timestamp on your profile.
• You can always read these terms and download them as a PDF: on this page and in the app under Settings.
• The privacy statement and the data processing agreement are part of these terms.

2. What ZZPboek is

ZZPboek is a bookkeeping tool for business users (zzp'ers, Dutch freelancers). It helps you keep your administration and prepare your tax returns.

• ZZPboek gives no accounting, tax or legal advice. Texts, explanations and calculations in the app are information, not advice for your situation.
• We give no guarantee that your return is correct or accepted by the Belastingdienst (Dutch Tax Administration).
• In doubt? Ask a bookkeeper, a tax adviser or the Belastingdienst.

3. Your responsibility

You are responsible for the correctness, completeness and timely filing of your administration and your tax returns.

• Every calculation, VAT box, suggestion, scanned or auto-matched value and category in the app, and also receipt and invoice data read by AI, is an aid. You check and confirm it yourself.
• A confirmation in the app (for example "Mark as Filed", a scanner suggestion or a matched bank transaction) and filing a return are your own act.
• You keep your login details secret.

4. Trial, subscription and money-back guarantee

• You first try ZZPboek free for 30 days, without a payment card. After the trial your account only continues if you take out a subscription.
• The prices are on the Pricing page. A subscription runs per month or per year and renews for the same period each time. You cancel as of the end of the current period.
• 14-day money-back guarantee: after you take out your first paid subscription you have 14 days to reconsider. If you ask for your money back within those 14 days, without giving a reason, via support@zzpboek.nl or in the app, we refund the amount paid within 14 days.

5. Your data

• Your administration is yours. We only use your data to provide the service, as described in the privacy statement.
• You can export your data at any time via Settings.
• Retention and deletion of your data follow the privacy statement.
• The 7-year fiscal retention duty stays with you. So export your administration before you end your account.

6. Availability and backups

• We do our best to keep ZZPboek available (best effort). We give no availability guarantee (no uptime guarantee). Maintenance and outages can occur.
• Backups: every night we make an encrypted backup of the database and of the stored files (invoice PDFs and receipts). We keep 30 daily and 12 monthly backups, in two places. Backups are there to restore the service after an outage, not as an archive for your retention duty.
• Keep your own export of your administration regularly.

7. Liability

• We are not liable for indirect damage, tax assessments, fines, interest, lost profit and data loss caused by your own input.
• Our total liability is capped at the subscription fees you paid in the 12 months before the damage, with a minimum of € 100.
• These limits do not apply in case of intent (opzet) or deliberate recklessness (bewuste roekeloosheid) on our part.

8. Use of the service

• You are at least 18 years old and use ZZPboek for business.
• You use ZZPboek for your own business and within the law.
• You do not try to disrupt the service or to access other people's data.
• In case of misuse we may block your account. We first let you export your data, unless that is not reasonably possible.

9. Changes

• We may change these terms. We announce a change at least 30 days in advance, in the app and by e-mail.
• When the terms change, we ask you to accept the new version. We store the accepted version and the timestamp on your profile.
• If you do not agree, you can cancel before the change takes effect.

10. End of the agreement

• You can cancel your subscription as of the end of the current period. We can end the agreement with 3 months' notice.
• After the end you can still export your data. After that we delete it as described in the privacy statement.

11. Applicable law and disputes

• Dutch law applies to these terms and the agreement.
• Either party brings a dispute before the competent court in Amsterdam.